New Standard of Practice

The pragmatic approach is not only alive and well, but growing.  In consumer affairs, at least some, forget all the record keeping, warranties, agreements, and misconceptions: concentrate on moving ahead, starting from NOW.  We received an incorrect billing  statement from our communications company.  I had the paperwork to back up the correct amount according to the contract, the company knew it was in error, but instead of attempting to unsnarl the ball of twine, the customer service rep politely suggested we simply start over from today.  He offered an even better rate.  I accepted.  We forgot about the interdepartmental screw-up, and we're all satisfied.  Now on to our tax return........