I ordered a pair of sandals from Merrell's website, quite pricey for me, but I was in dire need. They arrived in good time, and I liked them but did not fit my feet, well, one foot anyway. So I returned them, using the Fed Ex label that Merrell sent me. I dropped the package off at the designated site, Walgreen's in Schaghticoke on July 7. Tracking showed the package was picked up by Fed Ex the next day and was delivered to their site in Rensselaer, pending further delivery. I continued to track the return package, but all info stopped at July 8 in Rensselaer. I requested updates from Fed Ex, and nothing after July 8. Further requests just repeated the same tracking information. So I took advantage of Fed Ex's Virtual Assistant, who could only say the package was in Rensselaer on July 8 and was awaiting further delivery. I tried that approach several times with the same result. The other option was to contact a LIVE representative. So I finally got to speak to one---they're very busy. I related my tale and she put me on hold while she checked. Of course I had the tracking number and also the order number and the date and place where I had dropped off the return. After a time, she came back to the phone and informed me: The package was received on July 7, reached Rensselaer on July 8 and is in the process of awaiting further delivery. That's it.
When I contacted Merrell about my dilemma, the rep there checked and instantly said they would issue my refund. Whether they ever collect from Fed Ex or not is not my concern. I suspect that somewhere in the Rensselaer area, a Fed Ex employee, maybe relegated to working at home, is walking around in a pair of $60 sandals.
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