After years of using the same pathway to our bank accounts, and successfully paying almost all our bills online, last week the system failed. Either I couldn't log on as usual, or else I'd log on and the message would read no connection. I thought maybe the bank's site was down.
After waiting 4 days, and with bills to pay, I called the bank's customer service line. The guy who answered, and I'm sure he was of the youthful tech savvy ilk, assured me there was no problem with the bank's site, and asked if I was able to use another browser, and something about needing to delete cookies and.or do something else with them.
Not wanting to appear any more ignorant than need be, I just thanked him and said I just wanted to verify that the bank's site was ok. I'm pretty sure he saw through the guise, but what does he care.
So I worked on finding an alternative browser, checking out anything that might fall into that category. After some unsuccessful tries, I spied Microsoft Edge, which was completely unfamiliar to me, but I tried it and it worked. I don't know what to do with those superfluous cookies, but if I can find them, I'll delete them.
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