Today I received a bill for fuel oil delivery, $210.65 for 48 gallons of #2 heating oil at $4.29 per gallon. I had called when the fuel was delivered on Nov. 28 because I'd cancelled deliveries back in March, saying their price was too high. When I called, the rep said she didn't know how to handle the issue, so she would check and someone would call me back.
Of course, no call came, and I received the bill for the full amount today. I called again, explained, and the rep said she would have to contact a supervisor and get back in touch with me. I said that would be fine, told her I could come up with an equitable solution, but would gladly wait to hear. She asked me what my suggestion would be. I said I'd pay what I'd arranged to pay with my new supplier. She, seemingly somewhat relieved, said that sounded like a good solution, and she'll send me a revised statement. She added that they didn't want to lose a customer and that they have a variety of payment options for the future.
Who knows what happens next.
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