Best Repair Visit Ever

   He walked in, about 8 minutes early. He asked what the problem was, that they hadn't told him anything.  This despite the fact I'd spent about 40 minutes on the phone with a Time Warner tech the day before.  What did I want?  Well, to be able to turn the TV on; all we could get was "Channel not available."  He took a look at the set and said , "What a mess.  Whoever hooked this up didn't know what they were doing.  The amount of wires is ridiculous."  I asked what was wrong, and his answer was, "What we have here is a redundancy. This is horrible." He reached in  and disconnected a 6 foot wire, and handed it to me. Evidently the TV was connected to the box in a way that didn't need to be, or something like that.  I feigned knowledge of his explanation.   He pressed a button on the remote and the TV came on.  "Now it's on, we have to make it look good," he said. Pressing a few  more buttons, his next words were, "This remote is stupid. I'll give you a new one."
   "To turn the TV on, press only "System", and if that doesn't work at any time, press the "Video Source" button and go to HDMH1 setting. And I fixed it so now you have high definition."  (I didn't know it was available, and/or we didn't have it. )
" Now," he says, "when you turn the TV on, you'll be on the channel that was on when you turned the set off, instead of reverting to Channel 1.  That is annoying."  I said I didn't mind doing that, as long as the set turned on, that we'd lowered our expectations that way.
   'No, don't do that. Make them do what should work best. Make them give you stuff."  I'm working on that, I told him.  He said good, shook my hand, and left. He said he liked starting out the day with an easy call, and leaving before he was ssheduled to start.   He was here less than 15 minutes.  All seems good.