My February bill from Spectrum is $11.75 more than the January bill. Since the monthly price is more than I like to think about anyway, I usually just pay whatever they say is owed. But since I knew I hadn't increased my services, I called today to find out why I owed more. The representative, courteous as usual, offered to check and put me on hold for a period of time. On return, she triumphantly declared she had found out the reason: "The campaign fell off."
What does that mean, I asked. The answer: they hadn't renewed the reduction in price, having entered the wrong date. Or something like that.
Why is it up to the customer to do their accounting or bookkeeping. And can I possibly be the only one that mistaken increase affected? Now that Spectrum knows their campaign fell off, will they fix it for others. After all, $12 here and there adds up after a while.
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