Say something, anything

   We prepay our fuel bill at John Ray.  The savings for doing so is 15 Cents off per gallon.  The ticket is printed off the delivery truck and left in our mailbox.  For our previous delivery, in December, the per-gallon price seemed high at $2.799 per gallon, so I called and asked if we had received the $.15 discount.  The rep said we had, that the full price would be $.15 more.
   Our last delivery was last week, March 31.  The per gallon price on the delivery truck ticket was $2.89.  Again, the ticket is printed from the truck and I saw no indication of a discount. So I called the office to check to see if the discount had been applied. This time the rep took a few minutes and came back to tell me that indeed it had not, and that, looking at my account, she saw that no discount had been applied for the last 3 deliveries either.  So she told me to deduct $70.17 from my bill.
    The moral would be that it all depends on who you talk to---the person who is doing their job or the person who takes the easy way and just answers off the top of their head.