Billowing

  I think that's the term he used.  I called Spectrum Customer Service today for  the first time, and spoke with their representative Richard, who has to either hold or be vying for the record of friendliest and most helpful rep in the history of time. When he asked how he could be of help, I said the statement is different now and I didn't understand some of the item charges.
    Richard asked if I knew how megabytes worked, and I said um, maybe at one time, but not anymore.  So he said he'd explain and did he ever.  I learned how the Mohawk River does not flow with the  same billowing as the Hudson, and somehow the Tappan Zee Bridge came into play also.  Then, addressing my bill, he volunteered that the $50 charge for line item "Internet Services" is a waste of money if I'm the only user, and don't stream Netflex or Hulu, or do a lot of gaming.  He offered to downgrade  and save me money.  He said people think it's speed but really it's what they call billowing.  I think that's what he said.
    He said I might receive a call in a few minutes asking how the service call went.  I know Time Warner occasionally did that, but I suspect it may be more of a priority with the new ownership.  **They did call back for a rating, and I gave all the highest.  It doesn't take much to buy my good graces.