"I just work here..."

  We were waiting the other day, about 3 or 4 of us, for routine bloodwork and lab tests.  A woman walked in, rather briskly, and approached the desk. She had blonde hair and was wearing a white ski jacket.  "Sign in, "  said the nurse on duty, "on this board."   The woman declined the offered sign-in board.  "No," she said, "I'm  here to file a complaint."   "This is just a lab; you'll need to complain to the hospital office," said the nurse.  Very well, was the reply and the white coated woman left.   But in a few minutes she returned, wanting to retrieve the telephone number, which she was given and she left once more.  Now I'm all in favor of keeping services up to par, but it was an awkward moment for all of us who were waiting.  After all, we who were waiting were trusting that we were going to get what we came for; who wants to be reminded of errors or bad service.  The woman was composed and polite.  Who knows what her complaint was:   lost test results, incorrect information, a prolonged wait, a snippy person answering the phone, could be anything. maybe justified, maybe frivolous.  But I for one resented her behavior.   This lab is conveniently located in a modern office building, meaning I don't need to enter a dreaded hospital building, and there's plenty of parking.  This lab is staffed, as far as my experience has been, by nurses who are skilled in drawing blood, unlike the distracted yahoos who you find in the hospital labs.  I felt like telling that woman  to go complain about something  else, and leave this lab alone.  Besides, who walks into a place to file a complaint: isn't that what email is for?