Furniture

I no longer have involvement in, or control of, any important matters, so I tend to focus on the trivial . I bought a recliner armchair. 

     I needed to replace a recliner which I bought only about 6 or 7 years ago. The chair became dysfunctional, as the wooden understructure, which I learned was made from "engineered wood" had deteriorated. Maybe the weight load was too heavy for the chair, or maybe the engineered wood reverted to the sawdust from which it was engineered. My daughter insisted I replace the chair and so there was a forced march to the store, Old Brick being the main target. I couldn't find one which I thought met my needs, or desires, and, while affordable, the price for something that was not appealing resulted in a failed shopping trip. 

  So I postponed thinking about it until my chair transitioned from difficult to use to impossible to use. The weather was too cold for me to want to venture out on another shopping trip, so I did a little research and bought a chair online. 

   Maybe an omen of what was to come, the chair was delivered very early on a rainy day, the box left on my front porch. I was able to wrestle it into the adjoining room, and waited for some help for the unpacking and fairly simple assembly. 

  The chair was of a very reasonable price,  shipping was free, and it at first seemed adequate for my needs. It was comfortable to sit in, rocked, reclined, and swiveled. The chair was considered a manual  recliner, and the device on the side, when activated,  allowed the chair to recline and the footrest to be extended. So far, so good. 

But a problem surfaced with the retraction of the footrest, which operated by pushing it in with your feet. That was perfectly acceptable, except the footrest would not push all the way in. OMG, a falling hazard. I examined the chair's structure, and noticed that the bottom edge on one side of the chair was slightly curved inward, impinging on the footrest, I figured. 

  In addition to the merchant's warranty, I had purchased  the extended 3-year Warranty. I called the seller, and explained the situation. The representative went to check with specialized warranty service and returned to say they would be replacing the chair. I agreed, asked if they would take the first chair back. She said they would. Great, I'll wait the week she said it would take.

   But, a few days later, I received an email saying the replacement chair was not available any longer, and the proposed solution was to send me a replacement footrest. No, I said, I'm not able to replace parts, and more importantly, the footrest itself is not the cause of the problem. The rep had to check. A day or so later, another rep returned with a different solution;  I may need to try pressing the handle in a different manner. No, I said, the chair does not have a handle. She had to go check. Another day or so later, the proposed solution was that they would send a repair person to fix the issue. No, I said, unless they  can bring the whole side of the chair. She had to go check. Another day or so later, I was offered a discount on the price of the chair. I'm tired of this by now, so I agree, with the stipulation that I am also  refunded for the price of the Extended Warranty. The rep had to check, but the next day said they would refund the discount and the warranty price. 

   So above is the picture of my chair, which cost a total of $235, including tax.   Come have a seat.