Patient Portals are wonderful uses of technology. At least they can be. I have several , and rely on them frequently for almost instant test results, and to make or cancel appointments. On Monday, I tried to contact the Portal at the Gastroenterology office , as I have numerous times before. I could not access it. I saw they had recently made some changes, with Greenway as the new access point. I learned on the way that I would need to enter a new password. I did so. After that, I encountered one of those hellish circular procedures which keeps returning you where you started out. It required you to request a new ID CODE which they emailed to you. Saying I complied countless times is hardly an exaggeration. I gave up. I waited a day and called the office. A live person answered; she knew of no problems with the Portal, but said she'd refer me to the IT person who would call me. No one called, but I received an email, actually 2 of them , with different ID Codes. Neither worked. I felt stupid, and gave up again. Today I received the email below. But I don't feel like following the directions.
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