Really, now?

   I was finally contacted in regard to an issue I'd raised with my health care facility. I was told I'd be contacted in a day, but it was more than two weeks before I heard from a manager. She said the reason was that she hadn't been given my date of birth. And "Do you know how many people have the same name as you?  There are many, many."  Well, no, I didn't know that but when I googled it later, I found the answer, or an answer, to be 19 in NYS, and most did not have the same spelling as my last name. I told her that it was hard to believe my DOB was not available, as I've been asked for it thousands of times. I was considerate enough not to say my telephone number and email address were available, but that would be too simple.
   As to my concern that my portal is not private, that my information could go elsewhere, since I have not always received the medical reports, she responded by saying that  if I did not receive a report, I should call. I said (1) that it is very difficult to get through to a responsible party there. She did agree. (2) I said not all doctors enter reports. She said surgical notes are not entered. I said some are, though not as detailed as the interloping report. She looked at the data, and agreed.
  She will have the illegitimate entry removed asap.  She gave me her private number so that if I have any other questions or comments about anything, I can call her direct. What more could I want.