Monday Morning: 3 Calls, 3 Errors, 3 Hits

   Well, sorta.  I waited over the weekend to make 3 calls about issues that needed clearing up. I won't go into great detail because, even you, O Blog, are most likely prone to tldr.
  The first call was to Spectrum to ask why the amount due on my current statement did not reflect the discounted amount negotiated 2 months ago. This rep said it was because the previous rep had not filled out the correct forms. She did so, in a  most pleasant manner.
  The second was a call to inquire as to when I may expect an important decision letter. The answer was that somehow it had not been mailed to me. The rep offered to mail me a duplicate, and was kind enough to inform me of a favorable outcome.  Yay! Success.
   The third call was incoming. The business manager clarified a retroactive date, which had been mistakenly entered. (Turn up the heat, he said.)
One must never assume finality. To err is human.