Here she goes again...

...I am called from the waiting room into the exam room. The nurse asks who is with me. I say I'm here alone. In order to comply with the "request," I say I'll drink some water and reach for the bottle in my pocketbook. "Oh you won't need that," she says.  "You have the water with your antibiotic pill." She extends the cup with the water and also the pill. I ask why I would need an antibiotic, as I'm here for a routine follow-up visit. "No," she says, "You're scheduled for a cystoscopy."   " No. I'm not. You must have the wrong chart." She looks at the chart in her hand, asks my name and DOB, saying they match up. I say again that it's wrong and she says she'll go check, and lays the chart on the counter. Of course I look at it and see a different name, Elizabeth, and a different birthday.
    She returns and says the reason for the confusion is that she thought I was seeing Dr. P. instead of Dr. A. She says for me to go back to the waiting room.  I do so and after a few minutes, the name Elizabeth is called. She stands up and kisses her husband before going into the room.
    Now I understand errors resulting from overwork, understaffing, fatigue, (though it was 10:30 in the morning) and repetitive tasks, and am willing to excuse the inevitable mistakes. What I find bothersome is the outright, bold-faced lying in order to cover up their shortcomings. The national pastime.