Set-top Boxes

The basic set top boxes that Time Warner and Verizon install in order for you to be able to view their cable offerings are worth $500 each. When you disconnect from their service, you are reminded, rather gently, to return the set-top box. Verizon even sends you a package containing a box so you can return their set top box. They tell you that you can drop your cable box off at any UPS office for a free return, and that you don't even need to package it. They have a contract with UPS, they say, that allows you to do so. Only thing is, UPS doesn't see it that way, and say they will charge you if the box is not wrapped. No problem, they even give you a receipt, as does Time Warner when you drop their box off at the TW office. But just to be on the safe side, evidently, they bill you anyway. Presently, I have bills totaling $1500 for 3 boxes. Verizon robo-called me twice in 1 day; the robot doesn't believe me when I press "1" on my phone to say I've already returned the fool things. I wonder why they're so valuable and why they're so desperate to get them back. or at least get paid for them...