Honestly, Honest Health Update 6/18/ 26

 I'd already received the letter from Medicare, which  my  primary doctor's office had apprised me of. Everyone on Medicare would receive that letter, at least in New York State. So I was not surprised when I received a call 3 days ago from  a pleasant sounding woman named Carrie, but unfortunately, I was away from the phone and  missed the call. 

She left a message explaining the  Nurse Care Management Team, associated with  Honest Health, in partnership with Albany Med,  to which my primary doctor's service belonged, would be available to offer additional services  to me if I so chose. She left a telephone number for me to call for more information if I was interested. 

  With nothing to lose, understanding that Medicare pays for the services, I called the number. I want to verify what type of help would actually be available---what  a member of the Care Management Team could actually do to help. I called, was connected, was told to wait to speak to the Nurse Care Person, but in a few seconds was told "that all of our nurses are busy helping other callers." That is a familiar situation, but again, instantly, the voice said not to wait for a person, but to leave my name and number to be called back.

     I did not do so, as I dislike waiting around to receive callbacks. Who knows how long that might be. So I called later in the day, and the next day, and met with the exact same scenario. 

Maybe just coincidence, but my somewhat cynical mind suspects otherwise---that this Care Management Team is structured so that it is one-sided and  all the communication is generated by the Nurse Care Management Team, and not the patient. I'll try again hoping to rid myself of my suspicions. But I can't see how this organization can be helpful to me. HONESTLY, I don't. 

So I called the next day, again, and received the same recorded message, after only a very short wait time;  "We are currently unavailable, assisting other patients. Leave your name and phone # and we'll get back to you."  Seems like the ball is always in their court.